Insight Into Improving Your Operations Along With Industry Trends

"Dr. Polcyn’s thorough grasp of the Outsourcing business, coupled with insight into influencing forces affecting the industry, makes the book a necessary read.  His comments are on target, at times profound and thought provoking.”
Ron Stoll, COO
Merit Resources

“The Process Modeling, Risk Determination and Growth Strategy Chapters alone are well worth the price of the book.”
David Fernandez CEO, President
OEM America

“The book should be required reading for the Outsourcing Industry and those planning to enter the business.”
Gerald P. Garcia, MBA
PEO Accounting Manager
About the Author Kenneth A. Polcyn, Ph.D. has over 30 years experience as an outsourcing service provider and consultant to government and industry.  He is Senior Consultant at Deva Industries, Inc. providing Organizational Development products and services to Outsourcing Providers and other businesses since 1991.  Previously, for 15 years, he was CEO and President of Communications Technology Applications, Inc.  He is the author of two books and more than 200 articles, invited presentations and technical products.  Ken can be contacted at 239-540-0388 or by completing our feeback form.
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ISBN:  1-4134-0178-3  Hardcover $29.69
ISBN:   1-4134-0177-5  Paperback $19.54 
Pages 329
Xlibris Corporation

Deva Industries, Inc.
Phone: 978.540.0388
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